Job Title:
IT Support Help Desk
Main Location:
Baghdad - Al Arasat, near Dijlah Village + Basra
Company:
Madarak Group - Data Center Division
Working Hours:
8:00 AM to 5:00 PM, Six days a week
Salary: The salary will be determined after the initial interview and technical exam, based on qualifications and skills.
________
Job Overview:
Responsible for providing technical support to users, ensuring smooth business operations, and efficiently resolving all IT-related issues. The role requires daily email management, precise task tracking, and prompt resolution of technical problems. The ideal candidate will maintain attention to detail and ensure all tasks are completed on time.
Key Responsibilities:
1. Responding to IT support requests via phone, email, or ticketing system and resolving issues promptly.
2. Monitoring and responding to emails daily with precision.
3. Diagnosing and troubleshooting issues related to hardware, software, and printers.
4. Setting up and maintaining computers and networks to ensure they run efficiently.
5. Installing, updating, and managing software applications as needed.
6. Documenting all issues and resolutions within the IT support system to improve operations.
7. Managing and following up on daily tasks and ensuring timely completion.
8. Providing users with technical guidance and support to improve their use of systems.
9. Collaborating with other teams in the company to resolve complex technical issues.
10. Adhering to company IT policies and standards.
Required Qualifications:
1. At least 1 year of experience in IT support or help desk roles.
2. Excellent communication skills in English, both written and spoken.
3. Good understanding of operating systems (Windows, macOS) and office productivity software (e.g., Microsoft Office).
4. Basic networking knowledge and troubleshooting skills.
5. Excellent communication skills in Arabic (English proficiency is an additional advantage).
6. Ability to manage time efficiently and work under pressure.
7. Relevant certifications or training in IT (preferred).
____
Benefits:
• Competitive salary of One Million Iraqi Dinars (IQD 1,000,000) per month.
• Professional work environment with opportunities for career development.
How to Apply:
Please send your resume with the subject line "IT Support Help Desk" to naba.saad@madarekinfra.com
IT Support Help Desk
Main Location:
Baghdad - Al Arasat, near Dijlah Village + Basra
Company:
Madarak Group - Data Center Division
Working Hours:
8:00 AM to 5:00 PM, Six days a week
Salary: The salary will be determined after the initial interview and technical exam, based on qualifications and skills.
________
Job Overview:
Responsible for providing technical support to users, ensuring smooth business operations, and efficiently resolving all IT-related issues. The role requires daily email management, precise task tracking, and prompt resolution of technical problems. The ideal candidate will maintain attention to detail and ensure all tasks are completed on time.
Key Responsibilities:
1. Responding to IT support requests via phone, email, or ticketing system and resolving issues promptly.
2. Monitoring and responding to emails daily with precision.
3. Diagnosing and troubleshooting issues related to hardware, software, and printers.
4. Setting up and maintaining computers and networks to ensure they run efficiently.
5. Installing, updating, and managing software applications as needed.
6. Documenting all issues and resolutions within the IT support system to improve operations.
7. Managing and following up on daily tasks and ensuring timely completion.
8. Providing users with technical guidance and support to improve their use of systems.
9. Collaborating with other teams in the company to resolve complex technical issues.
10. Adhering to company IT policies and standards.
Required Qualifications:
1. At least 1 year of experience in IT support or help desk roles.
2. Excellent communication skills in English, both written and spoken.
3. Good understanding of operating systems (Windows, macOS) and office productivity software (e.g., Microsoft Office).
4. Basic networking knowledge and troubleshooting skills.
5. Excellent communication skills in Arabic (English proficiency is an additional advantage).
6. Ability to manage time efficiently and work under pressure.
7. Relevant certifications or training in IT (preferred).
____
Benefits:
• Competitive salary of One Million Iraqi Dinars (IQD 1,000,000) per month.
• Professional work environment with opportunities for career development.
How to Apply:
Please send your resume with the subject line "IT Support Help Desk" to naba.saad@madarekinfra.com